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Felipe Canete
Asked a question 3 years ago

The previous version I stopped paying because it had some impressions. When a signal had 3 TP there would be 3 orders with the same TP sometimes TP1 and in others TP3, some channels did not capture the order well and did not put SL or TP, and I could not use it with my VPS with Windows Server 2012 R2 for incompatibility. And after 2 or 3 inconclusive answers they didn't give me any more customer service. Those ciscuntancias already surpassed them?

Where am I?

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hi @Felipe Canete 47 

we have now resolved all those technical problems. If a provider gives wrong tp/sl or does not give them, the EA will set own one.

You can set how many points you want to have in sl and tp and use option WhenNotRecognized.

For customer service, we have improved it. We’ve set a live chat available from Monday to Friday (from 09 am to 05 pm London time). We also add a detailed Helpdesk to answer all frequently asked questions